Sorry folks, gotta rant...
A fine gentleman buys five items from me on Ebay and requests Priority Mail shipping. I oblige.
Through either a glitch in Stamps.com or human error, the Priority Mail package ends up going to my previous customer. The fine gentleman contacts me after a couple days with a touch of "Hey I paid Priority, where's my stuff? Grumble grumble..."
I do the research and discover my error. So I contact the person who'll be receiving the wrong package, letting them know that they'll be getting two packages and one is not theirs. I ask if they will ship the package to the correct person, and I will refund the cost to them plus $5 for their troubles. They are friendly and agree. I figure this will be faster than them shipping the package back to me and then me shipping it back out to the correct person. Seems like the best solution to a bad situation.
Then I respond to the fine gentleman, informing him of the situation and letting him know that when his package arrives I'll be refunding his shipping charges in full. He does not respond, so I assume he agrees to my terms. A couple days go by before the wrong person is able to ship out the package, and when they do, I forward along the Delivery Confirmation number to the fine gentleman. Again, no response, so I figure all is well.
The fine gentleman's package arrives sometime on Friday (I assume) since he emails me Friday afternoon at 4:30pm to let me know. Generally I'm out of my email by then and the weekend has started, so I do not see this note until Sunday afternoon. During those 48 hours though, the guy gets all
SLOW LYING SHIPPER BURN IN HELL LIE TO ME LIE TO US ALL KITTEN RAPIST NEVER BUY NEVER FORGET LIE LIE LIE DIE DIE DIE
I sit down Sunday afternoon to check email and tend to Ebay business and discover my account has been blasted. I send the fine gentleman a note asking him to reconsider his feedbacks as I'd been honest with him every step of the way and he can confirm everything I've said by simply LOOKING AT THE BOX HIS ITEMS CAME IN, but he refuses, responding that I'm a liar and never intended to give him a shipping refund and blah blah blah.
I try responding with more calmness and logic, asking why someone with zero negative feedbacks on their account would promise a refund with no intention of honoring it knowing full well that it could result in negatives. I ask why they never responded directly to any of MY emails, yet I'm the one who "doesn't respond to emails". Of course that goes nowhere too.
So what the hell? You try and do the right thing by people in a bad situation and you still get the full brunt of their furious anger out of nowhere. Ebay will make its greatest strides when they require personality tests before you're allowed to sign up for their service.